Refund policy
RETURNS & EXCHANGES
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 7 days of receiving your item.
➊ Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging included.
➋ Returns or exchanges will not be accepted for items that show signs of wear, damage, alteration, or misuse.
➌ For hygiene reasons, ski masks, face coverings, and other worn accessories are non-returnable and non-exchangeable, unless the item arrives damaged or defective.
➍ Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
➎ If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the issue.
➏ Once your return is received and inspected, we will notify you of the approval or rejection of your return or exchange request.
➐ Shipping fees are non-refundable unless the return is due to our error.
➑ Digital products and downloadable content are non-refundable and cannot be exchanged.
Trap Oath Music reserves the right to refuse returns that do not meet the conditions outlined above.