Shipping policy
SHIPPING
We ship with The Courier Guy within South Africa, and UPS, FedEx, or DHL for international orders.
SOUTH AFRICAN ORDERS
➊ All orders are processed within 1 business day.
➋ During launches, restocks, and sale periods, processing times may be longer.
➌ FREE Express Shipping (up to 3 business days) on all orders over R700.
➍ Express Shipping (up to 3 business days) applies to orders under R700.
➎ Super Express Shipping (1–2 business days) is available for R200.
INTERNATIONAL ORDERS
➊ Shipping costs are calculated at checkout based on your location.
➋ We are legally required to declare the full value of all international shipments for customs and tax purposes.
➌ Delays caused by customs inspections, courier operations, or other external factors are unfortunately beyond our control.
ONCE YOUR ORDER SHIPS
➊ Once an order has been dispatched, it cannot be cancelled or modified. Please ensure your shipping details are correct before placing your order.
➋ We are not responsible for return parcels lost in transit. If you are returning an item, we strongly recommend using a tracked courier service.